Privacy Policy

Collection of Your Personal Information

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. 

All responsible parties are required to understand and enforce the requirements of this policy at all times. Any breach or questionable practice must be reported within 24-hours or the responsible party will be held accountable.

We reserve the right to amend our privacy policy at any time, whilst complying with the current legislation in terms of personal data protection. In the event of an amendment, you will be informed by all appropriate means.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Use of Your Personal Information in BELLPAL’S mobile phone apps

1. For ”Watch user” (the person who can send alarms)
The app uses and stores the following data:

  • Name and mobile phone number: for identification and communication between watch users and selected contacts.
  • Position: only in case of an alarm. The position is only shared with selected contacts and an Alarm operator. The app will ask for permission to collect position in the background, which is required for the app to be able to send position to your selected contacts when the BELLPAL watch activates an alarm. For the app to be able to send location in the background in case of an emergency, it is therefore needed to give the app permissions to always access location data.  
  • Usage data: battery level in telephone and watch, and connection to the watch.
  • Contacts: to be able to add “Selected contacts” contact information from the phonebook (optional). 
  • Alarm data: manual and automatic fall alarms from the watch and the app.

2. For ”Selected Contacts” (persons receiving alarms)
The app uses and stores the following data:

  • Name and mobile phone number, for identification and communication between watch users and selected contacts.

Use of Your Personal Information

BELLPAL collects personal information, such as your email address, name, home or work address or telephone number. Information collected by BELLPAL is used for the purpose of the service, billing and shipping your online purchases. BELLPAL does not collect or keep any of your Health Information.

BELLPAL and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that BELLPAL may also use personal information to inform you of other products or services available from BELLPAL and its affiliates. BELLPAL may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

BELLPAL does not sell, rent or lease its customer lists to third parties.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

BELLPAL does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

BELLPAL may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on BELLPAL or the site; (b) protect and defend the rights or property of BELLPAL, including its Website; or (c) act under exigent circumstances to protect the personal safety of users of BELLPAL or the public.

Control Your Personal Information

BELLPAL offers its customers choices for the collection and use of personal information. You may notify us of any special preferences by emailing Please be sure to provide complete account information so we can identify you in our records.

You may also stop the delivery of future e-mail from BELLPAL by clicking unsubscribe at the bottom of the email, or by sending a request to with your name and email.

Security of Your Personal Information

BELLPAL is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we use a secure payment gateway so your information is protected.

Location of Personal Information

Bellpal AB is a Swedish company and it is bound by the laws of the Government of Sweden for all legal matters. All of our data centers are located in the United States of America and Ireland. As such different Regional and Federal laws may apply to the organizations that operate the data centers. You must be certain that providing Personal Information does not violate any law that is applicable to you or your right to use the Services.

If your use of the Services or disclosure of certain information to BELLPAL would violate any law that is applicable to you, your right to use the Services and/or disclose such information is revoked. BELLPAL will comply with any court order so long as it is found to be lawful in Swedish courts. 

No other request to access Personal Information from any party will be honored without a Swedish court order or permission from the owner of the account that has been properly validated.

If you become aware of any condition in the use of the Service that might directly or indirectly violate a law you are required to notify your BELLPAL representative directly.


Cookies are pieces of information that may be placed on your computer by a Web site for the purpose of remembering status information and enhancing your communication and interaction with that Web site. We may use cookies to customize your visit to our Web sites and for other purposes to make your visit more convenient or to enable us to enhance our service.

In addition to our cookies, we may also use (and our third party advertisers may use) clear gifs, Web beacons, Google Analytics, and third party cookies to improve the performance of our Web sites, provide certain features such as advertising, or to anonymously track usage of our Web sites and track the online activity of users.

BELLPAL may also use cookies to measure traffic patterns and which areas of the BELLPAL site you have visited and your visiting patterns. This information is sometimes called a “clickstream” BELLPAL may use this information to understand how our users navigate our site and to determine common traffic patterns, including what site the user came from.

We may use similar mechanisms in our HTML-based emails to track the usage of such emails in much the same manner.

The cookies used in the Service have been categorized based on the categories found in the ICC Cookie guide. They are as follows:

Category 1: Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: Performance Cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies donít collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Category 3: Functionality Cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced and more personal features. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

If you wish to prevent or disable cookies

You can always elect to not use the Website if cookies are not desirable and by doing so are not permitted to use the Service. However, there are several ways to disable cookie functionality, though the site may not offer all of its features without them:

Set the Internet browser to prompt when a cookie is received or disable cookies altogether. Check your browser’s help menus.

Delete the cookies from the browser cache and Temporary Internet Files after leaving the website.

Enable private browsing by enabling “Incognito”; in Chrome, “Private Browsing” in Firefox / Safari or “Private”; in Internet Explorer.

Changes to the Statement

BELLPAL will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how BELLPAL will use your personal information, BELLPAL will prominently post such changes prior to implementing the change. BELLPAL encourages you to periodically review this Statement to be informed of how BELLPAL is protecting your information.